Brews & BizDev – Episode 25 – Improving and Scaling Customer Success with Matthew Barnett

In this episode of Brews & BizDev, Paul talks with Matthew Barnett, Papa Bear at Bonjoro.

They enjoy a couple stouts and discuss

  • how to improve and scale customer success efforts,
  • how he recognized the opportunity that would become Bonjoro while solving a problem in his business,
  • the importance of automating processes and not relationships,
  • and a lot more!

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